Method & Referential Course
ITIL® 4 Specialist : Drive Stakeholder Value (DSV)
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Method & Referential Course
ITIL® 4 Specialist : Drive Stakeholder Value (DSV)
Code
SM203
The latest version 4 of ITIL® updates the ITSM best practices of the framework by addressing the major challenges of digital transformation that companies face today: Agility, Time to market and Cloud environments.
The course ITIL® 4 Specialist : Drive Stakeholder Value (DSV) explains the different types of commitments and interactions between a provider and the stakeholders contributing to the delivery of its services (customers, users, providers, etc.)
Alternating theoretical and hands-on assignments, the ITIL® 4 Specialist : Drive Stakeholder Value (DSV) courseware by Ahead, is designed for a 3-day training course including the exam at the end of the course.